Refund policy

Refund and Return Policy

At Christi's Boutique, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely happy with your order, we're here to help.

Returns:

  • We accept returns within 30 days from the date of purchase for eligible items.
  • To be eligible for a return, items must be unused, unwashed, and in the same condition as received, with all tags attached and in their original packaging.

Refunds:

  • Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
  • If approved, your refund will be processed to the original method of payment within a certain number of days, depending on your payment provider's policies.

Return Process:

  1. Contact Us: Please contact our customer service team at [Your Contact Information] to initiate the return process. Provide your order number and details about the item(s) you wish to return.

  2. Return Shipping: You will be responsible for shipping the item(s) back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

  3. Refund Processing: Once we receive your returned item(s), our team will inspect them and notify you of the status of your refund.

Non-Returnable Items:

  • Certain items, such as gift cards, sale or clearance items, and personalized or customized products, are non-returnable and non-refundable unless they arrive damaged or defective.

Exchanges:

  • Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly by offering a replacement, exchange, or refund.

Policy Changes:

  • Christi's Boutique reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Contact Us:

If you have any questions or need further assistance regarding our refund and return policy, please reach out to our customer service team at christi@christimarker.com.

By making a purchase from Christi's Boutique, you agree to abide by the terms outlined in this Refund and Return Policy.